Kinoyee.com Refund and Return Policy

Thank you for shopping with Kinoyee.com — one of the best eCommerce platforms in Bangladesh! We aim to provide high-quality products and excellent service to all our customers. If you are not entirely satisfied with your purchase, we’re here to help.

 Return Policy

• Return Window: You may request a return within 3 days of receiving your order.

• Eligible Items: Products must be:

  • Unused and in original condition

  • In the original packaging

  • Accompanied by the original invoice or proof of purchase

• Non-returnable Items:

  • Perishable goods (e.g., food, flowers)

  • Intimate or sanitary products

  • Gift cards

  • Custom or personalized items

  • Items marked as “Final Sale”

 Refund Policy

• Eligibility: Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

• Refund Method: Approved refunds will be processed to your original method of payment within 7 working days.

• Partial Refunds: In some cases (e.g., damaged packaging or missing parts), partial refunds may be granted.

Exchange Policy

• Products can be exchanged if:

  • They are defective or damaged upon delivery

  • You received the wrong item

• To request an exchange, please contact us within 24 hours of delivery.

🚚 Return & Refund Process

1. Contact Our Support Team:

   • Phone: 📞 0161065653

   • Email:kinoyeeonlineshopping@gmail.com

   • Or use our Contact Us form at 🌐 www.kinoyee.com

2. Provide:

   • Order number

   • Product details

   • Reason for return or refund

   • Photos (if item is damaged)

3. Return Address:

4. Kinoyee.com

5. MG Tower, Level 7

6. 389/B DIT Road, Rampura

7. Dhaka 1219, Bangladesh

8. Inspection & Refund:

   • We will inspect the returned item(s)

   • Refund or exchange will be processed based on the findings

 Important Notes

• Shipping charges (if any) are non-refundable

• If the return is due to our error (wrong item, damaged, etc.), we will cover return shipping

• Products returned without authorization will not be accepted

If you have any questions or concerns, feel free to reach out to our support team. Your satisfaction is our top priority.

Kinoyee.com — Trusted Shopping, Fast Delivery!
🌐 www.kinoyee.com | 📞 0161065653